Refund and Returns Policy

At VizzPerfumes, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your fragrance or product, we’re here to help.

Please take a moment to review our refund and returns policy below.

1. Returns Eligibility

We accept returns for items purchased directly from VizzPerfumes under the following conditions:

  • Unopened Products: If the perfume or product has not been opened, used, or damaged, you can return it within 30 days of your purchase.
  • Defective or Damaged Products: If your product is damaged or defective upon arrival, please contact us immediately with photos of the damage for a full refund or replacement.
  • Wrong Items: If you’ve received the wrong item, please contact us as soon as possible for assistance with your return or exchange.

Unfortunately, we do not accept returns on opened or used fragrance bottles due to hygiene and safety reasons. If you’ve tested the product and are dissatisfied with the scent, we recommend exploring our sample and discovery sets to try new fragrances before purchasing full-size bottles.

2. Non-Returnable Items

For hygiene and safety reasons, the following items are non-returnable:

  • Opened or used perfume bottles.
  • Gift cards.
  • Custom or personalized products (such as engraved bottles or custom-designed packaging).

3. Refund Process

If your return is approved, we will process your refund according to the following steps:

  • Return the Item: Please send back the unused product to our warehouse within 30 days. Use the original packaging if possible to ensure safe return shipping.
  • Refund Method: Refunds will be issued to the original payment method within 7-10 business days after we receive the returned item. Please note that the original shipping fees are non-refundable.
  • Return Shipping Costs: If you are returning an item due to a defect or incorrect product, we will cover the return shipping costs. If you are returning the item for any other reason (e.g., personal preference), the return shipping will be at your expense.

4. Exchanges

If you would like to exchange an item for a different scent or product, please contact our customer service team within 30 days of receiving your order. We will help guide you through the exchange process.

5. How to Return Your Product

To initiate a return, please follow these steps:

  1. Contact Us: Send an email to [support@vizzperfumes.com] with your order number and a description of the issue (e.g., defective item, incorrect product, or reason for return).
  2. Return Authorization: Once your return request is approved, we will provide you with a return authorization and instructions on how to send the product back.
  3. Ship the Product: Package the product securely and send it back to us using the return shipping instructions.

6. International Returns

For international orders, you are responsible for return shipping fees. We recommend using a trackable shipping service, as we cannot be responsible for lost or undelivered returns.

7. Contact Us

If you have any questions or concerns about your return or refund, please don’t hesitate to reach out to our customer service team:

  • Email: [tsgvasu66@gmail.com]
  • Phone: [70375-36773]
  • Address: [ROHINI SEC-18 MAIN MARKET NEAR MOTHER DAIRY]

8. Changes to Our Policy

We may update this Refund and Returns Policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this policy periodically for any updates.

Thank you for shopping with VizzPerfumes! We appreciate your business and are here to ensure that your experience with us is nothing short of exceptional.

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